Privacy Policy

Paras Pathology Laboratory ("we", "us", "our") respects your privacy. This policy explains what information we collect through our website and our diagnostic services, why we collect it, how we use and protect it, and how you can reach us with any request or concern.

1. Who we are

Paras Pathology Laboratory is a diagnostic pathology laboratory located at 101/A, S.B. Patel Complex, Opp. Kalupur Commercial Bank, Nalsarovar Cross Road, Sanand – 382110, Gujarat, India, operating under the supervision of Dr. Suresh V. Patel, Consultant Pathologist. We are responsible for the personal information described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

• Booking and enquiry details — when you use the booking form on our website or contact us, we collect your name, phone number, and the test or health package you select or ask about.
• Communication details — messages you send us by WhatsApp, phone or email, and the phone number or email you contact us from.
• Health and test information — when you have a test done, whether at the lab or through home sample collection, we collect the biological sample provided and the health information necessary to carry out the test and prepare your report, along with identity and contact details needed to link the report to you.
• Referral information — where applicable, the name of the doctor who referred you for testing.

3. How we collect it

We collect information directly from you — through the booking form on our website (which sends your details to us via WhatsApp), by phone, by WhatsApp or email, and in person when you visit the lab or when our staff collect a sample from your home.

4. Why we use your information

We use your information only for legitimate purposes connected to providing our services, including to:

• schedule and carry out home sample collection or an in-lab visit;
• perform the diagnostic tests you have requested;
• prepare, verify and deliver your test reports;
• respond to your enquiries and confirm bookings;
• contact you about your sample, test or report;
• maintain the records we are required to keep as a diagnostic laboratory; and
• meet applicable legal, regulatory and medical record-keeping obligations.

5. Communication and report delivery over WhatsApp and phone

6. How we store and protect your information

We keep physical and digital records of test details and patient information secure, with access restricted to staff involved in providing your test and report. We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of storage or transmission is completely secure, but we take care to safeguard the information entrusted to us.

7. Sharing your information

We do not sell or rent your personal or health information. We may share it only:

• with the doctor who referred you for testing, where applicable;
• with our own staff and, where necessary, trusted partners involved in performing your test or delivering your report;
• where we are required to do so by law, regulation, or a valid legal request.

8. How long we keep it

We keep your information only for as long as needed to fulfil the purposes described above and to meet our legal and medical record-keeping obligations. When it is no longer required, we dispose of it securely.

9. Your choices and rights

You may contact us to access the information we hold about you, ask us to correct it if it is inaccurate, or request that we delete it — subject to any records we are legally required to retain. You may also withdraw a consent you have given, though this may affect our ability to provide certain services. To make any such request, please use the contact details below.

10. Minors

Where a test is carried out for a minor, we deal with a parent or legal guardian, who is responsible for providing the necessary details and consent on the minor's behalf.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.